Shipping policy

At Decofigura, we prioritize the careful handling of your orders to ensure they arrive safely and promptly. Below is a detailed explanation of our shipping policies.

Processing Time

  • Orders are processed within 2-3 business days following payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays
  • In cases of high order volumes, processing times may be extended. We will notify you of any significant delays.

Shipping Within Florida

  • Internal Shipping Team: For orders within Florida, we handle deliveries using our own experienced shipping personnel, ensuring maximum care.
  • Delivery within Florida typically takes 3-5 business days.
  • Insurance and Returns: We do not offer insurance for shipments within Florida, and Decofigura does not cover returns for any Florida-based deliveries.

Nationwide Shipping (U.S. Only)

  • For deliveries outside of Florida, we utilize trusted third-party carriers such as UPS, FedEx, and DHL.
  • Nationwide delivery typically ranges from 5-7 business days.
  • Out-of-Florida shipping: $1,000 USD insured
  • Insurance and Returns: Nationwide shipments do not include insurance coverage, and Decofigura does not accept returns for orders delivered nationwide. Customers are encouraged to review their order thoroughly before completing their purchase.

Shipping Costs

  • Shipping fees are calculated based on the size, weight, and destination of the order. Final shipping costs will be displayed at checkout before order confirmation.

Special Handling for Delicate or Oversized Items

  • Some items, due to their size or fragile nature, may require additional handling. We provide special shipping options for these items, which may involve extended delivery times or additional costs. We will notify you if your order falls into this category.

International Shipping

  • Note: Decofigura does not offer international shipping at this time.

Tracking Your Order

  • After your order has shipped, a confirmation email containing tracking information will be sent to you. You can track your shipment using the carrier’s website.

Damaged or Lost Packages

  • As we do not offer shipping insurance, Decofigura is not liable for any damages or loss during transit for both Florida and nationwide deliveries.

Contact Us

If you have any further questions or concerns regarding your shipment, feel free to contact us at [email] or [phone number]. We are here to assist you with any inquiries regarding your order.