Refund policy
At Decofigura, we aim to provide you with the best experience, and we understand that there may be situations where you need a refund. Please carefully review our refund policy below.
Eligibility for Refunds
- You may be eligible for a refund if you cancel your order within the allowed cancellation period (within 24 hours of placing the order).
- Refunds may also be issued if Decofigura cancels your order due to inventory or logistical issues.
Refund Request Process
To initiate a refund, please follow these steps:
- Email Us: Contact us at [sales@decopanelusa.com](mailto:sales@decopanelusa.com) to request the specific procedure for processing your refund.
- Please include your order number, full name, and reason for requesting the refund in your email. We will guide you through the necessary steps.
Refund Timeline
- Once your refund request is processed and approved, we will issue the refund within 14 days from the date of approval or upon receipt of the returned goods (if applicable).
- Refunds will be processed using the same payment method you used to make the original purchase. You will not incur any additional fees for the refund.
Conditions for Refunds
- Refunds are only applicable for orders that meet the criteria outlined in our cancellation and return policies.
- Products must be in the same condition as when received in order to qualify for a refund.
Contact Us
For more information or assistance with your refund request, please contact us at [sales@decopanelusa.com](mailto:sales@decopanelusa.com). We are here to help with any inquiries regarding your order.